Quick Note: For fastest resolution, email hello@digitallync.in with your invoice number and payment reference ID. Our team responds within 2 business days.
1. Overview
Digital Lync is committed to delivering high-quality IT services and ensuring client satisfaction. This Refund & Cancellation Policy outlines the conditions under which refunds are issued for services purchased through our website or invoices, including payments made via Razorpay, PhonePe, or Paytm. By making a payment to Digital Lync, you acknowledge that you have read, understood, and agree to this Refund Policy.
2. Refund Eligibility
2.1 Eligible for Refund: • Advance payments made where Digital Lync has not commenced any work • Payments made for services that Digital Lync is unable to deliver due to our failure • Duplicate payments or erroneous transactions (full refund) • Cases where the final deliverable is materially different from the agreed scope of work as defined in the project proposal or SOW 2.2 NOT Eligible for Refund: • Work already completed and delivered (partial or full) • Advance payments once project development has commenced • Delays or dissatisfaction caused by the Client's failure to provide content, feedback, or approvals • Change of mind after project commencement • Digital services or software already activated, deployed, or delivered • Domain registration, hosting, third-party licences, or API costs paid on behalf of the Client (these are non-refundable by their respective providers) • Payments for completed milestones in a multi-phase project • Rush delivery or priority surcharges
3. Project Cancellation Policy
3.1 Cancellation Before Commencement: If the Client cancels a project before Digital Lync has commenced any work, the following applies: • Cancellation within 24 hours of payment: Full refund of advance amount • Cancellation between 24–72 hours: 75% refund of advance amount • Cancellation after 72 hours but before work starts: 50% refund of advance amount 3.2 Cancellation After Commencement: If the project has already commenced: • The Client is liable to pay for all work completed up to the cancellation date • Any amount remaining after deducting completed-work charges from the advance will be refunded • If the completed-work charges exceed the advance paid, the Client must pay the balance before receiving any deliverables 3.3 Cancellation by Digital Lync: Digital Lync reserves the right to cancel a project for reasons including but not limited to: • Non-payment or repeated payment delays • Client providing false or fraudulent information • Client requesting illegal or unethical work In such cases, a pro-rated refund for uncompleted work will be issued within 7 business days.
4. How to Request a Refund
To initiate a refund request: Step 1: Email us at hello@digitallync.in with subject line: "Refund Request — [Your Name / Invoice Number]" Step 2: Include the following details: • Your full name and contact number • Invoice number or payment reference ID • Amount paid and date of payment • Payment method (Razorpay / PhonePe / Paytm / Bank Transfer) • Reason for refund request with supporting details Step 3: Our team will acknowledge your request within 2 business days. Step 4: We will review the request and notify you of the decision within 7 business days. Step 5: Approved refunds will be processed within 5–7 business days to the original payment source. You may also call us at +91 99668 08034 during business hours (Mon–Sat, 9:00 AM – 6:30 PM IST).
5. Refund Processing Timeline
Once a refund is approved, the timeline for credit to your account is as follows: • Razorpay (UPI / Net Banking): 5–7 business days • Razorpay (Credit / Debit Card): 7–10 business days • PhonePe (Wallet / UPI): 3–5 business days • Paytm (Wallet): 1–3 business days • Paytm (UPI / Net Banking): 5–7 business days • Bank Transfer (NEFT/RTGS): 3–5 business days Note: Timelines are subject to the processing schedules of respective banks and payment gateways. Digital Lync is not responsible for delays caused by banks or payment providers after the refund has been initiated from our end. You will receive a refund confirmation email with a transaction reference ID once the refund has been initiated.
6. Payment Disputes & Chargebacks
6.1 We encourage clients to contact us directly at hello@digitallync.in before raising a dispute or chargeback with their bank or payment provider. 6.2 If a chargeback is raised without prior communication, Digital Lync reserves the right to: • Suspend all ongoing services • Submit evidence of completed work to the payment gateway • Pursue legal remedies for the disputed amount 6.3 Frivolous chargebacks that are found to be unjustified may result in the Client being blacklisted from our services. 6.4 For genuine transaction disputes (e.g., charged twice, wrong amount), please notify us within 48 hours of the transaction at hello@digitallync.in or +91 99668 08034 and we will resolve it within 3 business days.
7. Digital Products & Subscriptions
7.1 For any digital products, templates, or downloadable assets sold by Digital Lync: • No refunds once the digital product has been downloaded or accessed • If the product is found to be defective or not as described, we will provide a replacement or store credit within 7 days of purchase 7.2 For monthly retainer or subscription-based services: • Cancellation must be notified at least 7 days before the next billing cycle • No refunds for the current billing period • Service continues until the end of the paid period
8. Consulting & Training Services
8.1 For consulting sessions or training programmes: • Cancellation 48+ hours before the scheduled session: Full refund • Cancellation 24–48 hours before: 50% refund • Cancellation less than 24 hours before or no-show: No refund • Rescheduling is allowed with 24 hours' advance notice (once per booking)
9. Currency & Taxes
9.1 All transactions are processed in Indian Rupees (INR). 9.2 Refunds will be issued in INR to the original payment source. 9.3 GST (Goods and Services Tax) charged on invoices is non-refundable as it is a government levy. 9.4 For international clients, refunds are processed in INR and any currency conversion or bank charges are borne by the Client.
10. Governing Law
This Refund Policy is governed by the laws of India. Any disputes arising from refund claims shall be subject to the jurisdiction of courts in Hyderabad, Telangana, India. For consumer-related disputes, you may also approach the Consumer Disputes Redressal Commission under the Consumer Protection Act 2019.
11. Contact for Refunds
For refund requests, disputes, or payment issues: Company: Digital Lync Email: hello@digitallync.in (Preferred — include invoice number) Phone: +91 99668 08034 (Mon–Sat, 9:00 AM – 6:30 PM IST) Address: Hyderabad, Telangana, India — 500001 Website: https://www.digitallync.in We strive to resolve all refund requests fairly and promptly. Your trust is important to us.
Accepted Payment Methods
We accept payments via Razorpay, PhonePe, Paytm, UPI, NEFT/RTGS, credit and debit cards. All payment transactions are encrypted and PCI-DSS compliant. We do not store any card or banking credentials on our servers.