Your privacy matters. We are committed to being transparent about how we collect and use your data. This policy covers our website and all services including payment processing via Razorpay, PhonePe, and Paytm.
1. Introduction
Digital Lync ("We", "Us", "Our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://www.digitallync.in or engage our services. This policy complies with the Information Technology Act 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 ("SPDI Rules") of India. By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information You Provide: • Full name, email address, phone number • Company name and business address • Project requirements and brief • Payment details (processed securely via payment gateways — we do not store card data) • Communications, emails, and messages sent to us 2.2 Automatically Collected Data (via Website): • IP address, browser type, device type, operating system • Pages visited, time on site, referring URLs • Cookies and usage analytics (via Google Analytics 4) 2.3 Payment Information: • We use Razorpay, PhonePe, and Paytm as payment processors • We do NOT store credit/debit card numbers, CVV, or banking credentials on our servers • Payment transactions are encrypted and processed entirely by the respective payment gateway provider • Please review the privacy policies of Razorpay (razorpay.com), PhonePe (phonepe.com), and Paytm (paytm.com) for how they handle your financial data
3. How We Use Your Information
We use collected information to: • Provide, operate, and maintain our services • Process payments and send invoices • Communicate about projects, updates, and proposals • Respond to inquiries and provide customer support • Send service updates and relevant marketing communications (you may opt out at any time) • Improve our website performance and user experience • Analyse website traffic via Google Analytics 4 • Comply with legal obligations • Prevent fraud and unauthorised transactions • Enforce our Terms and Conditions
4. Data Sharing & Disclosure
We do NOT sell, trade, or rent your personal information to third parties. We may share your data with: 4.1 Payment Processors: Razorpay, PhonePe, Paytm — for processing payments securely. 4.2 Cloud & Hosting Providers: AWS, Google Cloud, Vercel — for website hosting and infrastructure. 4.3 Analytics Tools: Google Analytics 4 — for anonymous website usage analytics. 4.4 Communication Tools: Email service providers for transactional emails. 4.5 Legal Requirements: We may disclose information if required by law, court order, or government authority. 4.6 Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate confidentiality protections. All third-party service providers are contractually obligated to protect your data and use it only for the specified purpose.
6. Data Security
We implement industry-standard security measures including: • SSL/TLS encryption for all data transmitted via our website • Secure servers hosted on AWS/Google Cloud with access controls • Payment data processed entirely by PCI-DSS compliant payment gateways • Limited access to personal data — only authorised team members • Regular security audits and vulnerability assessments While we take all reasonable precautions, no method of internet transmission is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights, we will notify you within 72 hours as required by applicable law.
7. Data Retention
We retain your personal data for as long as necessary to: • Fulfil the purpose for which it was collected • Comply with legal and accounting obligations (minimum 7 years for financial records as per Indian tax law) • Resolve disputes Project-related data is retained for 3 years post-project completion unless you request earlier deletion. Marketing communication data is retained until you unsubscribe.
8. Your Rights
You have the right to: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal data (subject to legal retention requirements) • Portability: Request your data in a structured, machine-readable format • Objection: Object to processing of your data for marketing purposes • Withdraw Consent: Withdraw consent for data processing at any time To exercise any of these rights, email us at hello@digitallync.in with the subject line "Data Rights Request". We will respond within 30 days.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal information, please contact us immediately at hello@digitallync.in and we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.
11. Updates to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top will reflect changes. We will notify registered users of significant changes via email. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
For privacy-related queries, data requests, or complaints: Company: Digital Lync Address: Hyderabad, Telangana, India — 500001 Email: hello@digitallync.in Phone: +91 99668 08034 Website: https://www.digitallync.in If you are unsatisfied with our response, you may file a complaint with the appropriate data protection authority or courts of Hyderabad, Telangana, India.